Can I safely provide my credit card and personal information on SOPHESTIK's website?
Yes, it's completely safe. We use secure encryption like banks to protect your information.
What payment methods does SOPHESTIK accept?
For online orders: Apple Pay, Google Pay, PayPal, Visa, MasterCard, American Express, Discover.
When will my order be billed?
Your order is billed immediately after placement.
Will I get a confirmation for my order?
Yes, you'll receive an order confirmation once it's placed.
What if a product is out of stock?
You can order items even if they're temporarily out of stock. We'll contact you when your order is complete and ready to ship.
Why might my order be delayed?
Delays can happen due to various factors outside our control in our global supply chain, like labour or material shortages, transportation issues, and weather or geopolitical events. We're working hard to deliver your order as quickly as possible and appreciate your patience.
Can I change the materials or colors of a product?
Our collections are available only in the options shown on our website.
Are the colors on the website accurate?
We strive for accuracy, but monitor differences can cause slight variations.
Do you ship internationally?
Currently, we only offer shipping within Canada.
How much does shipping cost?
We offer free shipping for all orders over 99$.
Are taxes added to shipping fees?
Yes, provincial and federal sales taxes apply to delivery fees.
How do I check my order status?
Log into your account to see your order status.
Can I change or cancel my order?
Contact us quickly if you need to cancel or change your order. We'll offer options based on your order's status. Changes may incur additional fees.
What if I miss my delivery?
Missing a scheduled delivery may result in another delivery fee for rescheduling or cancelling while in transit. Contact us for details.
What is sophestik’s return policy?
You can return or exchange items within 30 days of delivery with the original receipt. Items must be unused, in original condition and packaging. Refunds are given in the same way you paid.
How do I return items?
To start a return, you can contact us at athleticachievement@gmail.com
What if my item is damaged or defective?
Contact us immediately with details and photos of the issue. We'll handle it from there.
Why might the colors in photos differ from the actual product?
The colors described are approximate. Since color perception varies based on fabric and texture, we suggest using the photos as a color guide.
Will the product color match what I see online?
There might be slight color differences. We try to keep colors consistent, but variations can happen between production batches. Products displayed online may not come from the same batch, and this applies to your order too. Also, colors can look different on various screens.
What about the weight capacity of products?
We generally don't specify weight capacities. Some items might have listed load ratings, but these reflect static (non-moving) conditions in a lab and might not accurately represent everyday use. Our products, when assembled, maintained, and used correctly, are reliable. Currently, we don't have specially reinforced items for higher weight capacities.